Several manufacturers have imposed no return restrictions on us, which require us to adhere to the following return policy:

All products are covered by the manufacturer's warranty against defects. Due to certain manufacturer's policies, you may be required to contact those manufacturers directly to replace, repair or return your products. Please talk to your sales advisor about specific programs before you buy. No returns will be accepted without a Return Authorization (RA) number. With BrainGraphix and the manufacturer's approval, an RA number may be requested up to 14 days after purchase. All returns must be approved by BrainGraphix.

All products must be received within 10 days of RA issue with the RA enclosed. Our posters and banners are guaranteed against fading for one year. The Polybanner and Media Pro 200 & 300 are guaranteed against damage for normal indoor tradeshow and fair outdoor use. Warranties do not include any physical damage caused by customer or carrier.

All sales on Graphics are final.

If you request a return on a stand that has no damage and is in like-new condition, we reserve the right to charge a 20% restocking fee. All returns must occur within 30 days of sale.

All products are properly packed and handled within our highest standards. All shipments are insured. However, some damages may occur during shipping. We will not be responsible for any damages sustained for by improper handling or treatment by owner or other person, even if such would otherwise have been covered.

Returns will not be accepted on items that have been damaged due to improper handling, abuse or neglect on the part of the customer or the carrier.

Returns must be prepaid & insured. It is the customer's responsibility to insure packages paid by either credit card or prepayment.

Shipping and handling charges are non-refundable. It is the responsibility of the customer to pay for shipping any product sent for refund and/or replacement. For damaged items due to shipping, a claim must be made to the carrier directly.

Payment Methods & Policies

We do not ship orders COD; we do not offer credit terms or Net 30 credit accounts. We are not responsible for delays in order processing due to declined credit cards, waiting for PayPal checks or company checks to clear, or delays in PO faxes.

ALL OUR SERVICES ARE PREPAID. Purchase orders will begin processing once the official purchase order is received (via fax, email, or mail) and verified and official payment form is received and process.

Due to the expedited nature of our product once your order is placed and payment verified it enters the production cycle. For this reason orders can not be changed once they are placed. Please verify all information before you submit your order.

Shipping & Handling Policies

Shipping method is only a recommendation. All customers may or may not agree with shipping method and can propose a different one as well as specify the kind of service for shipping required.

When placing an order, customers are given an estimated arrival date. Typically most orders arrive 7-10 business days after payment verification depending on the chosen shipping method. There are no guarantees that your order will arrive within this time frame. Expected arrival assumes that processing or production is not delayed. Reasons for delays include waiting for payment to clear or artwork approval.

Once processing is complete, we will ship your order based on your shipping selection. If your estimated arrival date is on a non-business day then it will be delivered the next business day.

We package our product with commercial grade shipping supplies and all packages leave our warehouse in excellent condition. If your package is damaged or items are missing due to shipping damage, you must file a claim directly with the shipper.

We are not liable for the package once it leaves our warehouse.

You must save your original packaging material when making a claim with any carrier. Any refused shipments will still be billed the full amount of the original order, including shipping charges, due to the customized nature of our product.

Liability
Braingraphix Design Studio, LLC liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. Braingraphix Design Studio, LLC warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Braingraphix Design Studio, LLC makes no other warranty and no actions or words of Braingraphix Design Studio, LLC or its officers, employees or agents shall constitute a warranty. .

Electronic Manuscripts/Images
It is the client responsibility to maintain a copy of the original computer files, artwork and transparencies. Braingraphix Design Studio, LLC is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until Braingraphix Design Studio, LLC can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. Braingraphix Design Studio, LLC does not archive your work for longer than it takes to produce the final product. Please save your work.

Indemnification
The customer represents that it has the legal right to produce all printed materials ordered from Braingraphix Design Studio, LLC. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against Braingraphix Design Studio, LLC based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by Braingraphix Design Studio, LLC ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold Braingraphix Design Studio, LLC harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending Braingraphix Design Studio, LLC against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing Braingraphix Design Studio, LLC for any legal fees and expenses it reasonably incurs in responding.

Overruns and Underruns (for Offset printing)
Braingraphix Design Studio, LLC will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. This extra amount is normally to compensate for the industry standard variable consistency in cuts or colors. The generally accepted trade practice is plus or minus 10%. In the event of an underrun exceeding 10%, Braingraphix Design Studio, LLC will bill for the actual quantity delivered.

Workmanship Guarantee
We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order or issue the customer a refund at our discretion.