What are the advantages of purchasing from Braingraphix?
We have a great selection at guaranteed lowest prices. We offer extreme flexibility in customizing your display with graphics and accessories. And as we have all equipment in-house, our turnaround times are unbeatable.

When should I order a display?
Planning in advance will always make things run smoother. We recommend that you plan your order at least three weeks in advance.

How can I place an order?
You can place your order by fax or by phone. On-line shopping is available for selected items only. To place your order contact us.

What forms of payment do you accept?
We accept Visa, MasterCard and American Express which are great for expediting shipment. Cashiers checks or money orders at time of order will also expedite shipment. If you are planing on paying with company check, please consider that checks must clear in our bank before we ship, so add 4 extra days to the turnaround. Our street address for overnight shipment of orders or checks is:

Braingraphix Design Studio, LLC
10451 NW 33rd St.
Ste. 16
Miami, FL 33172

Do we pay in full or can we make a deposit?
Due to the customized nature of our services and the quick turnaround, all our services are prepaid. We do not accept deposits on orders below $8,000.00 and we will not ship any order unless balance due is paid.

How much is shipping?
Ground shipping in the 48 US Continental States for large and the pop up displays is around $90.00 insured. Additional charges will apply for expedited shipping services. Ask your project manager for actual shipping fees on all other items. For smaller items, the average ground fee is $12.00

The average Freight fees for exhibit kits is around $250.00 - $700.00 upon kit size.

How are displays shipped?
We ship via UPS ground within the 48 continental US states but can ship via expedited services. Once you receive your display, most can be shipped to your event by package carriers including ground, overnight or checked as airline baggage.

Do you ship to my hotel or directly to the convention center?
Yes. If you ran out of time or you procrastinate your order, don't worry. We will ship directly to your convention center or hotel.

What is your lead-time? How long will it take to get my display shipped?
On all small items with graphics included is 2 days AFTER ART IS RECEIVED AND APPROVED or GRAPHICS DESIGNED AND APPROVED. Design process may take more time and is not contemplated within the standard 2-day turnaround. Items with no graphics are shipped the same day, if order is received before noon et. For all Pup Up Panoramic displays turnaround is 5 business days AFTER ART IS RECEIVED AND APPROVED or GRAPHICS DESIGNED AND APPROVED. (design process may take more time and is not contemplated within the standard 5-day turnaround), but all-graphic panoramic displays can be shipped within the next three days. Ask for rush services (fees may apply). All exhibit modular truss systems take 2-3 weeks.

Do you charge tax?
Tax is charged to deliveries and orders from Florida (7%).

Which display is best for me?
We have a wide variety to fit all your budget and impact needs. Most people find floor displays the most effective, and they feel they get the most impact for the money. When choosing between Pop Up Displays or Panel System Displays and Exhibit kits you should consider overall display weight, number of employees to setup and who is managing your tradeshows.

Don't hesitate in contacting one of our Project Managers to better assist you with your inquiries.

How much do your exhibits weigh?
Ten foot displays weigh on average 95 lbs. fully packed. Eight foot displays around 85 lbs, 20 foot displays approximately 185 lbs and tabletop models 50 lbs.

Do the shipping cases have wheels?
Yes. All our display cases have high-density casters, even the heavy-duty plastic crates.

How do the fabric panels and mural graphics connect to the frame?
Panels and Murals connect using a flexible magnet-to-magnet or magnet to metal strip. These strips are located on the edge of the long side of panels or murals and connect to the channel bars.

How long does it take to set up? Is it easy?
Set up usually takes about 15-20 minutes. With practice you can have it up in less than 10 minutes. All of our products come with easy-to-read and diagram instructions. These instructions can be requested via e-mail.

What warranty comes with your trade show displays?
Due to our low prices we offer limited warranty on the frames of Pop Up displays. Defects on construction are covered by the manufacturer. Please contact us if you encounter any issue. Wear and tear from shipping, use at conventions and other misuse is not covered under the warranty. All Graphic Sales are final. Please refer to our Warranty & Policies page for more details.

Do You Guarantee Colors?
If your job is color critical, you MUST ORDER A COLOR PROOF at the time of your order. If a color proof is not ordered we are not responsible for any color variations from your monitor to our presses. We cannot stress this enough, color variations will occur, if you need to attain perfect color on your job it can only be achieved by a color proof.
We accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process.

Please refer to our Color page for options.

I don't have a design ready. Can you help me with design?
Yes. Our basic design services start at $50 and up. Please contact one of our Project Managers to be advised on our services and options.

I did my own design, but I'm not sure if is appropriate for printing. Can you fix it?
Yes. Our experienced and professionally-trained graphic staff can help you fixing all those little details for a perfect output for a minimum fee.

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OFFSET

How Do I Print with a Border?
With ALL designed material we recommend you leave 1/4" (0.25) from all surrounding edges of your printed piece. If you leave less than 1/4" (0.25), we cannot be held responsible for unequal borders from top to bottom and from side to side. This is due to the final cutting process in which some "draw" or "slippage" occurs in that cutting process. This is a print industry standard.

What is a bleed and when should it be used?
A bleed is extra area outside of your document that is trimmed off to insure proper cuts. In simple terms - your background should go off an 4th of an inch more than your actual print size. Bleed is not required unless it is specified under the product description. You should download our pre-approved templates to ensure that your job is designed properly.
WE REQUIRE BLEEDS ON BUSINESS CARDS. No Exceptions, or you risk your job being miscut. Although our cutting staff is extremely precise, we can not guarantee any print job cuts without the added bleed when required.
Also, please keep your text at least 1/4" away from the edge of the piece unless it is an eighth page or smaller. This way your text is in a "safe" area. If you have any questions regarding this policy you may call us, or use our design templates.

What should my files resolution be?
All file formats must have at least bitmap resolutions of 300dpi/ppi and embedded or outlined fonts. We accept the following file formats: .TIF, .JPG, .PDF, .EPS and .PSD. All aother formats can be easily converted into an industry standard format with a few easy steps. If you are unsure about your file format, give us a call and we will help.

What type of files do you accept?
Adobe Photoshop (.psd) - FLATTENED
Adobe Illustrator (.ai or .eps) - Fonts converted to outlines/curves
Adobe InDesign (.indd) Exported as a PDF
Adobe PageMaker (.pmd) Exported as a PDF
QuarkXpress (.qxd) Exported as a EPS or PDF
We also accept the standard industry formats: .eps .pdf .tif .jpeg

Can I resize my 72dpi artwork to 300dpi?
Unfortunately, you can not increase your resolution for a design that has been created low resolution. The output will be blurry or grainy, and at times, unreadable.
The only solution to this is to redesign your piece at the correct resolution.